Today’s question asks about what bothered you today.
This question is going to open up a big can of worms for sure, but I kinda love it. Time Warner Cable, my cable/internet company, really bothered me today. Hunker down and get some provisions, this is going to be a long story.
Time Warner Cable is the worst company in the world, no exaggeration. When I first moved into this apartment years ago, I took the day off to wait during the four hour time block that the technician was supposed to come over to install my cable and he didn’t show up. Lots of cable boxes, appointments, phone calls, tears, etc. later I finally got my cable and internet to a point where I can deal with it (I also got five free months of service because I bitched). I still had to restart my cable box about three times a week and my modem about twice a week, but whatever it worked.
My cable bill had been on the high side for a while now and I’ve been meaning to call them and get a better deal, but when I got back from vacation it was a HUGE bill. I paid that bill, but on August 7th, my Internet crapped out and I had to restart my modem three times in one night. I figured this was a sign and the perfect opportunity to finally give Time Warner Cable a call once and for all. I spoke to a wonderful sales representative named Sue who got me a better package that would reduce my bill by over $70 a month. Fantastic! They would have to send a technician because they were installing a phone line, but that was supposed to be done in an hour on Sunday. I also asked if the technician can bring me a new modem, since mine crapped out. Sue said of course, a new modem was part of the package because they were boosting my internet speed. Double Fantastic! Tech comes on Sunday (my appointment was at 4pm, he came at 12:30pm I didn’t mind he would just have to deal with my messy apartment that I didn’t have time to clean). My Internet worked and I was happy.
Monday night (August 10th) I get home and my Internet doesn’t work. I call them up and they need to send another tech out. I make the appointment for Wednesday night after work. They also said over the phone that they would try a few things on their end and if my Internet starts working I can just cancel the appointment. Two hours later, my Internet works. It works Tuesday, I cancel the appointment for Wednesday. Thursday my internet cuts out again.
I call Thursday, they need to send a technician out. I make an appointment for Friday after work. The technician comes Friday night 35 minutes late. He won’t give me a new modem because it’s going to take an hour to install and he said it’s already kinda late. He said he also might have to climb up on the roof of my building or the side walls because that might be the problem and he won’t do that in the dark. I have to make another appointment…and it has to be during the day so he can work in the daylight (meaning I have to get time off work). I make a new appointment for today, Tuesday, August 19th.
Lloyd, the third technician in this saga, comes to save the day this morning at 8:15am. I also had to get my super involved to give Lloyd access to the outside of this building which is yet another involvement. He climbs some walls, he goes in my basement, he goes up on my roof. He determines that the original technician who did my install did it terribly and he had to fix all that guy’s piss poor work. He fixes my Internet, it works great. I’m happy.
But, and this was a big deal, I was out of Internet service since August 7th and I’m not paying for a service I was not receiving. I call up Time Warner Cable when I get home from work and say I want a credit for the time my service was out. They say no problem, they can give me a credit because my Internet was out since August 15th. *sound of record scratching, brakes screeching, silence* oh HELL NO! I told them my Internet has been out since August 7th. He said he has no record of that. I say he better find the recording of my call with Sue on Friday, August 8th telling her that my Internet went out the night before, and I better get a credit for tech number two being late for my appointment, and if I got a bill and I wasn’t properly credited I will dispute that bill and will not be paying that bill. He credited my account more than properly after arguing with this person for a while I have free cable and Internet this month which is great, but I shouldn’t have to argue this.
The moral of this story is that Time Warner Cable is the worst company I’ve ever had the displeasure of doing business with. They have the worst product, the worst customer service and they simply don’t give a single shit about it. You always end up at the end of any interaction with them feeling beat up, but that you won that battle. The truth is you might have won the battle, but those fuckers have won the war. They got me and they know it. I live alone, cable tv is my friend. It quiets the voices in my head. I’ve grown to depend on Internet. It’s how I check my bank account, go grocery shopping, pay my bills, buy birthday presents, clothe myself, post on this dumb blog. There is no other competing cable service provider in my area. They can do whatever they want. They got me. They won.
Click here for last year’s answer.
If you read all that you deserve a cookie. I mean did this even post? Who knows with my shit Internet, but I felt I needed to spread the message that Time Warner Cable is the worst company. Fill in the blank, _____________ really bothered you today?